FAQ

Can we order by phone or email?

We prefer if you ordered using the online shopping cart. It is conveniently set up for you to pay and also transfers all the information (shipping address) to us. This ensures the fastest service we can offer.

However, if you really do prefer ordering over the phone or cost to email us a list of items you need, we will take care of it too, it may just take a bit longer until everything is processed.

Some products (Agepan and Windows) to need a bit more attention, so please contact us so we can sort out the shipping and exact product specifications.

Where do your items ship from?

Our warehouse is located in the Niagara region, a small city called Virgil right in Niaraga-on-the-Lake. Everything ships from within Canada.

 

Got any other Questions? 

We are continuously adding answers to the FAQ section, so if you have a question that has not been answered yet, please let us know.